Welcome��
iHealthTree.com
iHealthTree.com Shipping Information Track Your Order Contact Us
Your Shopping Cart
  Item: 0   Subtotal: $0.00
View Cart Checkout
Vitamins & Supplements Beauty & Personal Care Herbs Diet Sports Nutrition Sexual Health Homeopathy Organic
Search
New Arrival   Clearance
Flat Shipping $5.95, Free Flat Shipping on orders over $99
 

Before Order
About iHealthTree
Why Shop at iHealthTree
Payment Info
Shipping Info
Return Policy
Security Issue
Order FAQ
Other Store Policies
Wholesale Center
Shopper Quotes


After Order
Order Status
Return Policy
Contact Us

CAN NOT
add more than 1 item in the Cart? Click Here.

~ Back to Help Home ~





       About Placing an Order        After Placing an Order
How do I know the shipping charge?
I entered the Coupon Code when I placed the order, but it was voided, what should I do?
Can I place order through the phone?
How can I receive your coupon?
What’s the card ID or CVV2 Code?
Do you charge my credit card before shipping?
What can I do if my credit card is declined?
Can I return nutrition bars melting during shipment?
If I have a seller permit, will you charge me the tax?
I add free gift(s) to my shipping cart, it also appear on my order, but it not with my order or just one (some) of them?
How to search a product?
Why there is no order button for me to place order?
How can I add an item in my shopping cart?
Is your website secure to place order? Why is there a security alert?
Why the listed price is higher than before?
Do you charge tax?
How can I remove tax if I am with Government or a reseller?
Can you ship out by our FedEx or UPS account?
Where should I mail the money order?
Why I did not receive any discount after I used the coupon?
Can I enter two different coupon codes in one order?
Why I was unable to add more than 1 item in my shopping cart?
How do I check my order status?
I want to cancel order, what should I do?
What if I did not call in before 11am, or I just emailed to cancel order, what would happen to my order?
I want to change order information or change order items, what should I do?
Why I do not receive confirmation after I placed order?
When will I get my package if I place an order today?
I find one item is missing from my order, what could I do?
Price was dropped on an item, and my order has not been delivered. Can I get a refund?
Order was cancelled, but my card was on authorization hold. What’s the problem?
Can you call the issuing bank to release the pending amount?
Can you re-ship the order out if the package returned back to us due to wrong shipping address?
Can you call the UPS to change the shipping address if the shipping address is incorrect?
FreeShipping.com $10 Cash Rebate FAQs
 
About Placing Order
 
Q How do I know the shipping charge?
A For Ground Shipping:
Ground Shipping (U.S. Only), Flat Shipping Rate: $5.95
Ground Shipping (U.S. Only), Over $150, Shipping FREE
Phone Order Shipping and Handling Rate: $7.95


(Note: $5.95 Applies to Orders Placed Online ONLY. Phone Orders will be Charged for Flat $7.95 on Shipping & Handling).

We ship the product by United States Postal Service (USPS), UPS 3Day select, 2nd Day or Next Day Shipping. Some items are themselves qualify for Free Ground Shipping. For details, please check "Free Shipping Items".
Back To Top
Q I entered the Coupon Code when I placed the order, but it was voided, what should I do?
A You can put the coupon code in the comments which is at the same page of the billing form. We will check and apply it if it is valid, otherwise we will email you.
Back To Top
Q Can I place order through the phone?
A Yes, but we recommend you to place the order on line due to our high phone volume. Your order will be processed more accurately and faster if you do it online. Your information will be well protected because we have a very secured website.
Back To Top
Q How can I receive your coupon?
A We will email you our free newsletters with free coupon codes and other special offers monthly.
Back To Top
Q What’s the card ID or CVV2 Code?
A On the back of your credit card, last 3 digits for Visa, Master, and Discover. For American Express, it is the 4 digits number above your credit card number on the front side.
Back To Top
Q Do you charge my credit card before shipping? 
A Yes, but only when your order has been completely processed and ready to ship out.
Back To Top
Q What can I do if my credit card is declined?
A Your order will be cancelled. Please check with your bank, and place another order again.
Back To Top
Q Can I return nutrition bars melting during shipment?
A All products we ship to you are in good condition from our warehouse with appropriate temperature for storage. If bars are melting during its way, we cannot accept exchange, refund or return.
Back To Top
Q If I have a seller permit, will you charge me the tax?
A No, but please fax or email the reseller permit with your order # to us.
Back To Top
Q I add free gift(s) to my shipping cart, it also appear on my order, but it not with my order or just one (some) of them?
A The most possible reason is you didn't read carefully on the free gift description, each free gift is with limited conditions and your order (dollar amount or items ordered) may not qualify for that free gift(s).
If in case we ship wrong free gift(s) for you, just let us know and we will send correct one with your next order.
Back To Top
Q How to search a product?
A Put the item description in the Search Box.
Back To Top
Q Why there is no order button for me to place order?
A That means that item is currently out of stock.
Back To Top
Q How can I add an item in my shopping cart?
A After you choose an item, and you're on that item page, then click "Add to Cart" button.
Back To Top
Q Is your website secure to place order? Why is there a security alert?
A Yes, our website is secure. You can click here for more secure information.
Back To Top
Q Why the listed price is higher than before?
A Just as anywhere you can purchase products, they have promotions and sales… Price is subject to change everyday.
Back To Top
Q Do you charge tax?
A Only in California. If you are a government agency or reseller, please send your Tax exempt number and fax in the re-seller permit.
Back To Top
Q How can I remove tax if I am with Government or a reseller?
A Just fax in your information with your order number, and our CSR will remove it for you before they charge your order.
Back To Top
Q Can you ship out by our FedEx or UPS account?
A We don’t recommend you to do that.
Back To Top
Q Where should I mail the money order?
A iHealthTree.com
21003 Commerce Pointe Dr.
City of Industry, CA 91789
Back To Top
Q Why I did not receive any discount after I used the coupon?
A Either the coupon has expired already, or you entered the invalid coupon code. Please give our CSR the coupon code. We will check and apply if it is valid.
Back To Top
Q Can I enter two different coupon codes in one order?
A No, only one at a time.
Back To Top
Q Why I was unable to add more than 1 item in my shopping cart?
A If you can not add more than one item in the shopping cart, just turn on Cookies on your browsers. Please Click here for details.
Or you can try turning off your Zone Alarm Firewall program.
Back To Top
 
After Placing Order
Q How do I check my order status?
A You will get an Order Number after you place your order. If you provide your email address, you will receive an email confirmation from us, which contains a URL that shows the current status for your order. When your order has been shipped by UPS, we will provide you the UPS tracking# on the order status page with which you can trace your order. If you have any question regarding your order status, please email sales@ihealthtree.com so that we can check it out for you right away.
Back To Top
Q I want to cancel order, what should I do?
A We ONLY accept CALL IN cancellation. Please call 1-888-225-7778 before 11am PST to obtain the cancellation number. There is no email cancellation accepted.
Back To Top
Q What if I did not call in before 11am, or I just emailed to cancel order, what would happen to my order?
A Usually, your order will be processed and shipped within 24 hours; you may still refuse the package when it is delivered to you. However, there will be a 15% restocking fee and shipping fee is not refundable.
Back To Top
Q I want to change order information or change order items, what should I do?
A Please email sales@ihealthtree.com to change your order information. If you want to change to a new item or the quantity of the items, our best suggestion for you is to cancel the existing order and place another one.
Back To Top
Q Why I do not receive confirmation after I placed order?
A Maybe your email address is invalid, or your order did not go through. Call CSR to check.
Back To Top
Q When will I get my package if I place an order today?
A It takes 24-48 hours for us to process your order, and then depends on the shipping method and the shipping address of your order; the maximum delivery time is 7~9 business days.
Back To Top
Q I find one item is missing from my order, what could I do?
A Please call or email your missing item, also you need to provide us some necessary information that can be found on the invoice with the shipment, such as package size, color of the check mark on your invoice, and sometimes we will require you to fax in the original invoice. It will take 7 business days to investigate and resend or refund to you.
Back To Top
Q Price was dropped on an item, and my order has not been delivered. Can I get a refund?
A If we have dropped the price before we shipped out your order, we will give you the difference as the in-store credit. However if your order had already been on the way, there is no difference to be refund.
Back To Top
Q Order was cancelled, but my card was on authorization hold. What’s the problem?
A After you place the order, the amount has been authorized by Yahoo! If your order had been cancelled, the amount will be released to you account within one week.
Back To Top
Q Can you call the issuing bank to release the pending amount?
A Yes, please give us your issuing bank phone number, and we will call them to remove the authorization. It takes 24 to 72 hours to release and it depends on your bank.
Back To Top
Q Can you re-ship the order out if the package returned back to us due to wrong shipping address?
A If customer gave the incorrect shipping address, we will charge the shipping fee for re-send.
If we typed the wrong address, we will re-ship the order without any additional fee.
Back To Top
Q Can you call the UPS to change the shipping address if the shipping address is incorrect?
A As UPS charges us $10 handling fee for address change, we will charge this to your credit card account if either we or you call UPS to make the address change.
Back To Top
Q FreeShipping.com $10 Cash Rebate FAQs
A 1. What is the FreeShipping.com Insiders Club?
The FreeShipping.com Insiders Club is a members-only online shopping service which offers its members access to benefits such as free shipping rebates, price protection for online purchases, free extended warranties, online coupons and much more.

2. What is the offer?
iHealthTree.com customers are offered a guaranteed introductory $10 rebate for their purchase. Once an active member, the customer can also take advantage of free shipping rebates on future up to 12 iHealthTree.com orders and orders at over 1,000 other online merchants.

3. How do I get cash-back on the IHealthTree.com purchase I made the day I joined?
After placing an order, you will find a logo offering $10 Rebate at order confirmation page. Simply click it and sign up with FreeShipping.com, you'll receive information on your bonus rebates in your "welcome" e-mail along with instructions on claiming the initial rebate. Such link can be also found in your order confirmation email. If you have any other questions, please e-mail customercare@freeshipping.com.

4. How may I contact FreeShipping.com?
The fastest way to reach FreeShipping.com is via their e-mail address at customercare@freeshipping.com. All questions are answered within 24 hours (usually much sooner). For billing inquiries, you may call 1-800-869-5597 for live assistance.

5. How are Freeshipping.com and iHealthTree.com related?
FreeShipping.com is a partner of iHealthTree.com and is a gateway to great offers! iHealthTree.com simply introduces FreeShipping.com's offer to its customers.

IMPORTANT: iHealthTree.com does NOT share any customer information or credit card data with FreeShipping.com. Any personal information that FreeShipping.com collects has been provided exclusively by you, the customer, when you signed-up.
Back To Top


Get $5 Referral Combo Deal Gift Certificates Email Us Monthy Speical
 
About iHealthTree.com
Contact US
Sitemap
中文
Affiliate Program
Link Resources
Bookmark Us
Privacy Policy
 
Shipping Information
Payment Terms & Conditions
Product Catalog
Printable Order Form
Return Policy
Track your order
Order FAQ
Shopper Quotes
ecommerce provided by Yahoo! Small Business SSL Secure Shopping BizRate Customer Certified (GOLD) Site Click to read our Yhaoo Shopping Merchant Reviews. NexTag Seller Find Us on Facebook
Copyright ©1999-2014 iHealthTree.com, inc. All rights reserved.