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| Q |
How
do I know the shipping charge? |
| A |
For Ground Shipping:
Ground Shipping (U.S. Only), Flat Shipping Rate: $5.95
Ground Shipping (U.S. Only), Over $150, Shipping FREE
Phone Order Shipping and Handling Rate: $7.95
(Note: $5.95 Applies to Orders Placed Online ONLY. Phone Orders will be Charged for Flat $7.95 on Shipping & Handling).
We ship the product by United States Postal Service (USPS), UPS 3Day select, 2nd Day or Next Day Shipping. Some items are themselves qualify for Free Ground Shipping. For details,
please check "Free
Shipping Items".
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| Q |
I
entered the Coupon Code when I placed the order, but it was voided,
what should I do? |
| A |
You
can put the coupon code in the comments which is at the same page
of the billing form. We will check and apply it if it is valid, otherwise
we will email you. |
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| Q |
Can I place order through the phone? |
| A |
Yes,
but we recommend you to place the order on line due to our high phone
volume. Your order will be processed more accurately and faster if
you do it online. Your information will be well protected because
we have a very secured website. |
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| Q |
How
can I receive your coupon? |
| A |
We
will email you our free newsletters with free coupon codes and other
special offers monthly.
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| Q |
What’s
the card ID or CVV2 Code? |
| A |
On
the back of your credit card, last 3 digits for Visa, Master, and
Discover. For American Express, it is the 4 digits number above your
credit card number on the front side. |
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| Q |
Do
you charge my credit card before shipping?
|
| A |
Yes,
but only when your order has been completely processed and ready to
ship out. |
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| Q |
What
can I do if my credit card is declined? |
| A |
Your
order will be cancelled. Please check with your bank, and place another
order again. |
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| Q |
Can I return nutrition bars melting during shipment? |
| A |
All
products we ship to you are in good condition from our warehouse with
appropriate temperature for storage. If bars are melting during its
way, we cannot accept exchange, refund or return. |
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| Q |
If
I have a seller permit, will you charge me the tax? |
| A |
No,
but please fax or email the reseller permit with your order # to us.
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| Q |
I
add free gift(s) to my shipping cart, it also appear on my order,
but it not with my order or just one (some) of them? |
| A |
The
most possible reason is you didn't read carefully on the free gift
description, each free gift is with limited conditions and your order
(dollar amount or items ordered) may not qualify for that free gift(s).
If in case we ship wrong free gift(s) for you, just let us know and
we will send correct one with your next order. |
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| Q |
How
to search a product? |
| A |
Put
the item description in the Search Box.
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| Q |
Why
there is no order button for me to place order? |
| A |
That
means that item is currently out of stock. |
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| Q |
How
can I add an item in my shopping cart? |
| A |
After
you choose an item, and you're on that item page, then click "Add
to Cart" button.
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| Q |
Is
your website secure to place order? Why is there a security alert?
|
| A |
Yes,
our website is secure. You can click
here for more secure information.
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| Q |
Why
the listed price is higher than before? |
| A |
Just
as anywhere you can purchase products, they have promotions and sales…
Price is subject to change everyday.
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| Q |
Do
you charge tax? |
| A |
Only
in California. If you are a government agency or reseller, please
send your Tax exempt number and fax in the re-seller permit.
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| Q |
How
can I remove tax if I am with Government or a reseller?
|
| A |
Just
fax in your information with your order number, and our CSR will remove
it for you before they charge your order. |
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| Q |
Can
you ship out by our FedEx or UPS account? |
| A |
We
don’t recommend you to do that. |
|
| Q |
Where
should I mail the money order? |
| A |
iHealthTree.com
21003 Commerce Pointe Dr.
City of Industry, CA 91789 |
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| Q |
Why
I did not receive any discount after I used the coupon? |
| A |
Either
the coupon has expired already, or you entered the invalid coupon
code. Please give our CSR the coupon code. We will check and apply
if it is valid. |
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| Q |
Can
I enter two different coupon codes in one order?
|
| A |
No,
only one at a time. |
|
| Q |
Why
I was unable to add more than 1 item in my shopping cart? |
| A |
If
you can not add more than one item in the shopping cart, just turn
on Cookies on your browsers. Please Click
here for details.
Or you can try turning off your Zone Alarm Firewall
program.
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| Q |
How
do I check my order status? |
| A |
You
will get an Order Number after you place your order. If you provide
your email address, you will receive an email confirmation from us,
which contains a URL that shows the current status for your order.
When your order has been shipped by UPS, we will provide you the UPS
tracking# on the order status page with which you can trace your order.
If you have any question regarding your order status, please email
sales@ihealthtree.com
so that we can check it out for you right away. |
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| Q |
I
want to cancel order, what should I do? |
| A |
We
ONLY accept CALL IN cancellation. Please call 1-888-225-7778 before
11am PST to obtain the cancellation number. There is no email cancellation
accepted. |
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| Q |
What
if I did not call in before 11am, or I just emailed to cancel order,
what would happen to my order? |
| A |
Usually,
your order will be processed and shipped within 24 hours; you may
still refuse the package when it is delivered to you. However, there
will be a 15% restocking fee and shipping fee is not refundable.
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| Q |
I
want to change order information or change order items, what should
I do? |
| A |
Please
email sales@ihealthtree.com
to change your order information. If you want to change to a new item
or the quantity of the items, our best suggestion for you is to cancel
the existing order and place another one. |
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| Q |
Why
I do not receive confirmation after I placed order? |
| A |
Maybe
your email address is invalid, or your order did not go through. Call
CSR to check. |
|
| Q |
When
will I get my package if I place an order today? |
| A |
It
takes 24-48 hours for us to process your order, and then depends on the
shipping method and the shipping address of your order; the maximum
delivery time is 7~9 business days. |
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| Q |
I
find one item is missing from my order, what could I do? |
| A |
Please
call or email your missing item, also you need to provide us some
necessary information that can be found on the invoice with the shipment,
such as package size, color of the check mark on your invoice, and
sometimes we will require you to fax in the original invoice. It will
take 7 business days to investigate and resend or refund to you.
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| Q |
Price
was dropped on an item, and my order has not been delivered. Can I
get a refund? |
| A |
If
we have dropped the price before we shipped out your order, we will
give you the difference as the in-store credit. However if your order
had already been on the way, there is no difference to be refund.
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| Q |
Order
was cancelled, but my card was on authorization hold. What’s
the problem? |
| A |
After
you place the order, the amount has been authorized by Yahoo! If your
order had been cancelled, the amount will be released to you account
within one week. |
|
| Q |
Can
you call the issuing bank to release the pending amount? |
| A |
Yes,
please give us your issuing bank phone number, and we will call them
to remove the authorization. It takes 24 to 72 hours to release and
it depends on your bank. |
|
| Q |
Can
you re-ship the order out if the package returned back to us due to
wrong shipping address? |
| A |
If
customer gave the incorrect shipping address, we will charge the shipping
fee for re-send.
If we typed the wrong address, we will re-ship the order without any
additional fee. |
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| Q |
Can
you call the UPS to change the shipping address if the shipping address
is incorrect? |
| A |
As
UPS charges us $10 handling fee for address change, we will charge
this to your credit card account if either we or you call UPS to make
the address change. |
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| Q |
FreeShipping.com $10 Cash Rebate FAQs |
| A |
1. What is the FreeShipping.com Insiders Club?
The FreeShipping.com Insiders Club is a members-only online shopping service which offers its members access to benefits such as free shipping rebates, price protection for online purchases, free extended warranties, online coupons and much more.
2. What is the offer?
iHealthTree.com customers are offered a guaranteed introductory $10 rebate for their purchase. Once an active member, the customer can also take advantage of free shipping rebates on future up to 12 iHealthTree.com orders and orders at over 1,000 other online merchants.
3. How do I get cash-back on the IHealthTree.com purchase I made the day I joined?
After placing an order, you will find a logo offering $10 Rebate at order confirmation page. Simply click it and sign up with FreeShipping.com, you'll receive information on your bonus rebates in your "welcome" e-mail along with instructions on claiming the initial rebate. Such link can be also found in your order confirmation email. If you have any other questions, please e-mail customercare@freeshipping.com.
4. How may I contact FreeShipping.com?
The fastest way to reach FreeShipping.com is via their e-mail address at customercare@freeshipping.com. All questions are answered within 24 hours (usually much sooner). For billing inquiries, you may call 1-800-869-5597 for live assistance.
5. How are Freeshipping.com and iHealthTree.com related?
FreeShipping.com is a partner of iHealthTree.com and is a gateway to great offers! iHealthTree.com simply introduces FreeShipping.com's offer to its customers.
IMPORTANT: iHealthTree.com does NOT share any customer information or credit card data with FreeShipping.com. Any personal information that FreeShipping.com collects has been provided exclusively by you, the customer, when you signed-up.
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