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Here
are the rules to follow for your return:
- You must
request a return for refund within 30 days after the invoice date. No
refunds after 30 days. Each return MUST have a RMA number, the "Return
Merchandise Authorization" number. Please write down the RMA number
outside of the box when you return your merchandise. To Request RMA
#, please call Customer Service at 1-888-225-7778. If you receive the
wrong product or a damaged product, simply call us to get a RMA Number
and send it back to us and we will ship a replacement out to you free
of charge. If you changed your mind and want to exchange the product
for another one, we can do this with no problem. Because of our extremely
low profit margins, we must charge you shipping for the second shipment.
Just return the product back to us with a note asking for the exchange.
Any fee or credit will be put on your credit card. If you want to return
a product that you were unsatisfied with or changed your mind on. A
15% restocking fee may be applied to all returns for a refund if the
return is a result of your error.
- One RMA
number can only be issued for one invoice. If you have different items
from different invoices, then you need to request for a different RMA
number for your returns. When returning product, we strongly recommend
the use of a carrier that can track packages. You are also responsible
for insuring the returned item. iHealthTree.com will not be responsible
for any shipping loss from your side. The shipping fee is non-refundable.
Buyer is always responsible for return shipping costs and insurance.
Hence iHealthTree.com will not reimburse any customer return shipping
cost. Please allow 2-7 business days to process your return.
- If
you purchase nutrition bars, they may melt during transit. Although
this problem is rare, we suggest that you refrigerate all this kind
of products as soon as you receive them. We do not accept returns on
melted products.
- iHealthTree.com
reserves the right to refuse the service that didn't comply with our
return policy.
- Costumes are non-refundable items and do not qaulify for return after sold-out.
- All unclaimed returns will be held for 30 days. If iHealthTree can not contact customer or does not receive any replies, package will be returned to ware house and an 85% product cost refund will be issued.
- Please
note that not all items are covered by our return policy.
- We
suggest you read the complete return policy before you make your purchase.
Return
Policy for Refunds
Please include the following information: a copy of
your invoice; if you don't have the invoice, then please include a note
with your order number or RMA number. Please note that all items for a
refund must be returned in "as new" condition in the original packaging.
A 15% restocking fee may be applied to all returns for a refund if the
return is a result of your error.
We
cannot accept returns of certain items for a refund, including:
- Any item that is returned more than 30 days after delivery.
- Any product that has been opened.
- Any item that is not in its original bottle or box.
Return
Shipping Cost:
In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible to return any item(s) back to us at your cost for us to process your request for either a refund or exchange.
Restocking
Fee:
A 15% restocking fee will be applied to all returns for refund if the return is the result of your error. Shipping charges are non-refundable. Canceled
order or address errors:
Cancelled order must be called in before 11 a.m. PST to avoid cancellation fee (shipping cost), no email accepted. For any refused package or any returns to iHealthTree.com due to incorrect address, action, inaction or absence of the recipient, we will refund back to your credit card with less shipping charge.
Return
Procedure:
You must obtain
a Return Merchandise Authorization (RMA) number within the guarantee return
period for the products, and all RMA must be obtained by calling customer
service by 1-888-225-7778. iHealthTree.com will not accept returns without
prior authorization or a RMA number. RMA numbers are valid for 15 days.
All RMA numbers should be displayed on the shipping box. If the original
order was paid with a credit card, please enter the credit card number on
the RMA request form so that the credit will be applied correctly.
Customers are solely responsible for shipping any returned products to iHealthTree.com.
Customers agree to pay all shipping charges and accept all risk of loss
for the return products during shipment. Customer agrees that all returned
products will be 100% complete, in re-saleable condition, and will include
the original packaging material, manuals and other accessories provided
by the manufacture. iHealthTree.com will reject the entire return or may
choose to impose additional charges against the customer for replacement
of the missing component. The same applies if the product has scratches,
dents or excessive wear. Please allow 2 to 7 business days to process your
returns.
Please include free gift with the order if you return the product, no need to do so if for exchange.
For further assistance please e-mail to sales@ihealthtree.com
| Address: |
iHealthTree.com
803 Sentous St.
City of Industry, CA 91748 |
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